Tuesday, August 17, 2010

Why I Hate My Apartment Complex

It started with a call around noon. My apartment complext called my personal cell phone and it went a little something like this:

"Hello, Ashley? This is Chastity from Westmont apartments. I'm calling to see why you haven't paid your rent this month."

Me: We paid our rent this month.

C: I'm showing that your rent was due on the first and you haven't paid it.

Me (scrambling to my computer to fervishly sign in to my online banking): Hold on for a second. Actually, I did pay. My bank account shows that you all cashed my check on August 4th for the amount of XXX. The account number on the back of the check that you endorsed is XXXXXX.

C: Oh, it's not showing up in our system. There must be a computer error that shows your rent being due twice in a month. I'll call IT and have them fix it.

End of phone call.

As I was sitting there with my hear pounding, I started to get fired up. We have never been late in paying our rent in the 6 years that Chef and I have lived together. Six years in one place. Never late. But the company calls us 16 days past the rent day and 12 days after the late fee day to accuse us of not paying. And there's no "I'm so sorry for this" or any kind of apology. Nothing. So now I'm fired up and I can't let it go. So I wait two hours and then call her back to express how disappointed I was in how the situation was handled and it just made it worse. Here's how that conversation went:

C:Westmont Properties, this is Chastity.

Me: Chastity, this is Ashley LAST NAME calling in regards to my rent payment.

C: Now which apartment are you in again? I've made a lot of calls today.

Me: Apartment XXX in XXXX complex.

C: Oh, right with the computer error.

Me: Yes, that was me. I was just calling to let you know that I'm disappointed in how the situation was handled.

C: Excuse me?

Me: I know that you are probably making a lot of calls concerning late rent but I am hurt that we've been tenants for more than 6 years, hadn't missed a payment and weren't treated better.

C: I don't know what to say. I mean, I said I was sorry. It was a computer error. And, you say that I make a lot of late rent calls, but I really don't. So I don't know what you want me to say.

Me: Actually, you didn't say you were sorry. That's why I was calling you back.

C: Well, I am sorry and now I've said it three times in this call.

Me: I'm disappointed in the manner and tone with which you made the call.

C: I am honestly shocked because I didn't have any tone with your call. It was a computer error and we fixed it. I'm sorry. What more do you want? I didn't yell or scream or anything.

Me: I'm hoping you wouldn't ever yell or scream at a tenant. I guess I wanted a little courtesy for having paid consistently on time and for an apology.

C: I've said I'm sorry.

Me: Fine. Goodbye.

C: Goodbye.

The above is why we will not be renewing our lease at this place. And why if you rent in Nashville, I would NOT recommend any place managed by Westmont Properties.

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